Tri-Town 55+ Coalition

 

Frequently Asked Questions

Rides for Seniors

 

What’s GoGoGrandparent?

Tri-Town 55+ Coalition is working with GoGoGrandparent, an on-demand transportation company based in California, to offer the “Rides for Seniors” program.

 

What do I need?

You need a touch tone telephone that can call 1 (855) 464-6872. We highly recommend riders have a cell phone so they can always be reached.

Are walkers and wheelchairs okay?

Walkers and fold-able wheelchairs are no problem, as long as you can transfer yourself into a car without assistance. Let an operator know and they’ll add the appropriate notation to your account.

Who are the drivers?

We work with Uber & Lyft to ensure that you can get affordable rides within 15 minutes. GoGo operators communicate, screen and supervise drivers to make sure every ride completes safely and successfully.

When should I speak with an operator?

Operators are available 24/7 to give quotes, schedule rides in advance and answer any questions that you have. Call and Press 0 to speak with an operator.

Can I cancel my ride?

To cancel a ride, call us and Press 9. Cancel within 5 minutes of ordering to avoid a fee.

How much does it cost?

Tri-Town 55+ is subsidizing rides through a grant from the Grotta Fund for Senior Care.  Tri-Town will pay $5 toward your trip up to 4 rides per month (2 round trips) for the residents of Chatham Borough, Chatham Township and Madison only.  Riders must be 65 and older and have registered with GoGoGrandparent.   You are welcome and encouraged to use the service wherever you want to go and as frequently as you wish at the standard rate.  You can get a quote of the fare every time you call. You do not pay the driver, and they do not know the total cost of the trip. After the trip, we’ll charge the card you have on file and call or email you with how much was charged.

 

Should I tip?

Most people do not tip, except in the cases where they ask a driver to wait or lift something up.

Who do I give my destination to?

Usually the driver, but if their equipment is giving them trouble Press 0 to give it to an operator.

Who is “Rides for Seniors” at GoGoGrandparent for?

GoGoGrandparent is available to any senior nationwided, but the subsidized “Rides for Seniors” program is for residents 65 and older from Chatham Borough, Chatham Township and Madison only.  The subsidy was made possible by a grant from the Grotta Fund for Senior Care.

 

Some members use us to reduce the amount & type of driving they do (such as driving at night or going unfamiliar places), while others use us as their complete car replacement. Everyone enjoys the convenience of having affordable transportation on-call.

How do I register?                       

Get ready for your first ride by registering for free at gogograndparent.com or by calling us toll-free at 1 (855) 464-6872 and Press 2.

How long will I have to wait for my ride?

Driver availability depends on your location, the time of day, and number of other rides being requested. In the majority of cases, your ride will arrive within 15 minutes -- so be ready to leave when you call!

Can I schedule a ride in advance?

Yes, but most folks call us 15 minutes before they need to leave.  We highly recommend you do the same. That being said to schedule a trip in advance Press 0 to speak with an operator.

Can someone else ride with me?

Yes! Up to four people can share one car at no extra charge.

Will the driver wait while I complete my appointment?

You may ask your driver to wait but you will be charged for the time. To keep your ride affordable it’s best to give us a call when you’re ready to return and Press 2 for a car to the last place you were dropped off. We’ll get a driver there in 15 minutes or less.

 

What type of vehicle will I ride in?

Prior to your ride, we will tell you the vehicle type/color, license plate, and driver name that you should expect (Note: we use Edmunds API to make sure the car you are getting is the right size).

 

 What are your hours of operation?

You can speak to an operator 24 hours a day, 7 days a week.

 

What should I do if I have a question during my ride?

You can call an operator at any time. Just call our number and Press 0.

 

Are you an emergency medical transportation service?

Lots of folks use us to get to doctor’s appointments but we are no replacement for an ambulance in the event of an emergency.